FAQ

• Why is working with The Wedding Flower Shop better than working with my local florist or other floral providers?
• Where do the wedding flowers come from?
• How will my wedding flowers arrive?
• What can I do to prolong the life of my wedding flowers?
• How do I know that my order of wedding flowers has been received?
• Is my email address and billing information kept private?
• Is it safe to place my wedding flower order online?
• Do you ship to Canada?
• Do you ship to the United Kingdom?
• How soon can I place my order for wedding flowers?
• What kind of guarantee and return policy do you extend to customers?
• How soon before my event should I schedule my wedding flowers to arrive?
• How can I receive a catalog of wedding flowers?
• Is it possible to order samples of wedding flowers?

Why is working with The Wedding Flower Shop better than working with my local florist or other floral providers?

The Wedding Flower Shop ships wedding flowers directly from the flower farms to you. The wedding flowers you receive are never brokered or warehoused! Each order is individually processed and packed at our flower farms according to your specifications. Wedding flowers purchased from your local florist or other floral provider can be up to 15 days old! Wedding flowers from The Wedding Flower Shop are delivered to your door within 3-4 days of being cut! (return to top)

Where do the wedding flowers come from?

The wedding flowers you purchase from The Wedding Flower Shop come from our exclusive network of the finest flower farms throughout Central America, South America, and the United States. The farms are required to meet our high standards for quality and consistency. Rest assured that you are getting the finest wedding flowers in the world with every order! (return to top)

How will my wedding flowers arrive?

The wedding flowers you order from The Wedding Flower Shop are packed so as to arrive in the best possible condition. The wedding flowers are packed in bulk and shipped securely in boxes. Many of the wedding flowers will have excess foliage which will need to be removed before arranging. Selling and shipping wedding flowers in bulk allows us to sell large quantities of beautiful wedding flowers at great prices. With little effort you can turn wholesale wedding flowers into a floral masterpiece! (return to top)

What can I do to prolong the life of my wedding flowers?

The life of your wedding flowers can be prolonged by following our flower care guidelines found in the Flower Care section on this website. (return to top)

How do I know that my order of wedding flowers has been received?

Once your order has been processed you will receive an email confirming your order as well as a receipt for the wedding flowers purchased. (return to top)

Is my email address and billing information kept private?

Your email address and billing information are only used to process your order. The Wedding Flower Shop does not sell or share email addresses and personal information with any other organization. (return to top)

Is it safe to place my wedding flower order online?

The Wedding Flower Shop employs well-established and secure channels for checkout. We use the most up to date encryption system to ensure that your credit card information is safe and secure. (return to top)

Do you ship to Canada?

At the present time we do not offer shipping to Canada. We are working on expanding our shipping program to include Canada but to not offer such services at this time. (return to top)

Do you ship to the United Kingdom?

At the present time we do not offer shipping to the UK. We are working on expanding our shipping program to include the UK but do not offer such services at this time. (return to top)

How soon can I place my order for wedding flowers?

We can accept orders up to 60 days in advance; however, we do require ALL orders be placed at least 10 days prior to your desired delivery date. (return to top)

What kind of guarantee and return policy do you extend to customers?

To view our guarantee and return policy, please click here. (return to top)

How soon before my event should I schedule my wedding flowers to arrive?

We highly recommend customers schedule their wedding flowers to arrive three (3) days prior to their event (unless otherwise indicated on the product information page). Ordering wedding flowers to arrive 3 days in advance provides sufficient time for the wedding flowers to re-hydrate and open, and in the unlikely event of a delay, you would still receive your flowers with sufficient time to care for and prepare your bouquets and arrangements of wedding flowers. Delays are truly few and far between... but they are never convenient. (return to top)

How can I receive a catalog of wedding flowers?

Our most up to date product and pricing information can always be found on our website: www.weddingflowershop.com. Since we are constantly adding new wedding-in-a-box packages and additional varieties of wedding flowers to our website, we encourage our customers to visit our website often to check out our ever-changing portfolio of packages of wedding flowers. (return to top)

Is it possible to order samples of wedding flowers?

Due to the nature of our farm-direct wedding flower program we are unable to send out samples of our wedding flowers. We work directly with the flower farms where the products are grown. At no point in time are our wedding flowers ever warehoused or brokered. Our wedding flowers are shipped directly from the flower farms to you. The quantities that we have designated on the website for each package of wedding flowers is for shipping purposes. Most of the damage sustained to wedding flowers occurs when the flowers shift while in transit. Wedding flowers are carefully packed at the farm and are packed "snug" in the box so that they don't move. The quantities that we have listed on the website have been determined through years of shipping experience. If you are interested in seeing our products before you place your final order, we do encourage you to order the smallest box of the product of particular interest. (return to top)

Should you have any other questions about ordering wedding flowers, please send us an email (info@weddingflowershop.com) or call us toll free at 1-888-297-3000.