Guarantee & Return Policy

The Wedding Flower Shop is your source for wedding flowers. We specialize in the procurement and shipping of only the highest quality wedding flowers. We are very picky about the farms we work with and have hand-selected them - ensuring they uphold our same commitment to consistency and quality.

Thanks to our strategic alliance with flower farms, cargo agencies, and overnight couriers including FedEx, UPS, and DHL, we are able to deliver wedding flowers to our customers in a very safe, efficient, and streamlined manner. Our customers typically receive their wedding flowers within just 3 or 4 days of being cut!  That is 7 to 10 days faster than traditional distribution methods!

We strongly recommend our customers be present at the time of delivery as a signature may** be required by the courier (FedEx, UPS, or DHL) upon delivery. The Wedding Flower Shop will not be responsible for any lost or stolen packages, damage to the products as a result of the packages being left in inclement weather, freezing temperatures, etc... damage to products as a result of prolonged travel time caused by the customer not being present, FedEx, UPS, or DHL delays, delays as a result of Customs and Agricultural inspections, or acts of God.

Please understand that fresh cut wedding flowers are highly perishable, delicate, and time-sensitive products which must be cared for properly. Please see our Flower Care section for specific care instructions for your wedding flowers.

Order Placement

Orders from the Wedding Flower Shop are shipped directly from the flower farms to your door. At no point are your wedding flowers ever warehoused or brokered.  Due to the farm-direct nature of our wedding flower program, we do require all orders be placed at least 10 days prior to your desired delivery date, and orders can be placed up to 60 days in advance. We do recommend (unless otherwise specified) that all wedding flowers be delivered 3 days prior to your event (for example: Wednesday delivery for a Saturday event). Ordering the wedding flowers to arrive in advance will allow them ample time to hydrate and open. We also encourage customers to place their orders to arrive 3 days prior to their event so as to hedge against any delays that might occur. While delays are truly few and far between... they do occur on occasion.

Changes to an Order

If you wish to make a change to your order of wedding flowers, you must do so at least 10 days prior to your desired delivery date. We may not be able to process changes to your order without 10 days notice.

Order Cancellations

All cancelled orders will be assessed a $15.00 processing fee. If you wish to cancel your order you must do so at least 10 days prior to your desired delivery date. Requests to cancel orders less than 10 days will not be accepted and the order will be delivered as scheduled.

Claims

All claims need to be reported to The Wedding Flower Shop within 24 hours of receipt of product. Claims made after 24 hours of receipt of product will not be accepted. We may ask for your assistance with pictures, date and time of delivery, and possibly the return of the products to process your claim. Please know that all claims are handled on a case by case basis.

When a claim is accepted, The Wedding Flower Shop will reimburse the customer the value of the damaged items per the pricing on the order, or will send out replacements where possible. The Wedding Flower Shop will not be responsible for replacing damaged items from your local floral suppliers. 

The Wedding Flower Shop will not be responsible for products mishandled by customers. Complete flower care instructions for your wedding flowers are posted online as a courtesy. Due to the farm-direct nature of our floral program, flower care instructions are not included in each package of wedding flowers. It is the customer’s responsibility to know how to properly care for the wedding flowers they are ordering.

Missing Wedding Flowers

In the event that part of your order is missing, please contact us immediately. The Wedding Flower Shop will verify with our flower farms to find out exactly what was shipped. If there is a discrepancy, The Wedding Flower Shop will reimburse the customer the value of the missing items per the pricing on the order or will send out replacements where possible. The Wedding Flower Shop will not be responsible for replacing missing items from your local floral suppliers.

Your decision to purchase from The Wedding Flower Shop confirms your acknowledgment and acceptance of our policies.

**If you have ever signed a door tag by FedEx authorizing them to leave a package, all future packages will be delivered without a signature requirement. Some of the flower farms that we work with do require packages to be delivered with a signature release.